11 Mar 2015 BY Katrina Tarrant POSTED IN Physiotherapy, Pregnancy, Sydney CBD, Women's Health Tweet Late Cancellation Policy from March 2015 Cancellation Policy At The Fix Program we aim to provide a professional service at a time that is most suitable to you. We also aim to have same day appointments available for urgent enquiries and all other appointments available within 1 week of your enquiry. Unfortunately, we are experiencing a large number of last minute cancellations and clients not attending their allocated appointment times. This is having a major impact on our waiting list and can negatively affect treatment progress. What we are doing about it Reminder emails 24 hours prior to appointments are a proactive approach on our behalf. This gives our patients the time to contact us via email or phone to cancel and shift appointment times. So that we can continue to provide a timely service, Fix is now implementing a CANCELLATION AND FAILURE TO ATTEND POLICY. Effective from Monday 16th March 2015 the cancellation policy will apply if: You cancel your allocated appointment time with less than 24 hours notice; or You fail to attend your allocated appointment time. Failing to attend or notify within the 24 hours will incur a fee of $50.00 (to be paid at your next appointment) If we receive advance notice that you are unable to attend it will provide an opportunity to offer the appointment to other clients from our waiting list or those requiring emergency physiotherapy. We would like to avoid having to apply a cancellation fee - your co-operation would be greatly appreciated. Tweet
Cancellation Policy At The Fix Program we aim to provide a professional service at a time that is most suitable to you. We also aim to have same day appointments available for urgent enquiries and all other appointments available within 1 week of your enquiry. Unfortunately, we are experiencing a large number of last minute cancellations and clients not attending their allocated appointment times. This is having a major impact on our waiting list and can negatively affect treatment progress. What we are doing about it Reminder emails 24 hours prior to appointments are a proactive approach on our behalf. This gives our patients the time to contact us via email or phone to cancel and shift appointment times. So that we can continue to provide a timely service, Fix is now implementing a CANCELLATION AND FAILURE TO ATTEND POLICY. Effective from Monday 16th March 2015 the cancellation policy will apply if: You cancel your allocated appointment time with less than 24 hours notice; or You fail to attend your allocated appointment time. Failing to attend or notify within the 24 hours will incur a fee of $50.00 (to be paid at your next appointment) If we receive advance notice that you are unable to attend it will provide an opportunity to offer the appointment to other clients from our waiting list or those requiring emergency physiotherapy. We would like to avoid having to apply a cancellation fee - your co-operation would be greatly appreciated.
